Account & data deletion

Atlas OS · Last updated 23 September 2026

How to request deletion

  1. Email hello@atlasos.one from the email address registered on your Atlas OS account.
  2. Use the subject line “Atlas OS account deletion request”.
  3. State whether you want your whole account deleted, or only specific data removed.
  4. We verify the request with your organisation's administrator and confirm by email once it is actioned — normally within 30 days.

You can also ask your organisation's Atlas OS administrator directly; an administrator can disable or remove an account immediately from the admin console.

What is deleted

  • Your account and sign-in credentials.
  • Your name, email address, role and permissions.
  • Your device push-notification tokens.
  • Your session data.
  • On request, personal content you authored — comments, tasks, remarks and chat messages.

What is kept, and for how long

Atlas OS is a business system of record. Business documents and the audit trail attached to them — purchase orders, dispatches, goods receipts, inspection results, approvals and rate changes — belong to your organisation and are retained even after your account is deleted, because they are required for statutory, accounting and quality-audit purposes. They are kept for as long as your organisation's record-keeping obligations require — for organisations in India, up to 8 years.

Where a record must be kept, any personal identifier linking it to you is reduced to your name for audit integrity (for example, “approved by” on a historic approval). Inspection photographs and uploaded documents are business records and are retained with the record they belong to.

Deleting your data without deleting your account

You do not have to close your Atlas OS account to have data removed. You can do either of the following:

  1. In the app — delete your own comments, notes, remarks and chat messages yourself at any time, using the delete control on each item.
  2. By email — write to hello@atlasos.one from your registered email address with the subject “Atlas OS data deletion request”, listing the data you want removed. We confirm by email once actioned, normally within 30 days. Your account stays active.

Deleted on request: your photos and uploaded files, comments, notes, tasks, chat messages and push-notification tokens. Kept:business documents and their audit trail (purchase orders, dispatches, goods receipts, inspections, approvals, rate changes), which are your organisation's records, retained for its statutory and quality-audit purposes.

Contact

Atlas OS — hello@atlasos.one. See also our Privacy Policy.